Policies

Customer Care

If there is any issue with your order, please contact me as soon as possible and I will do my best to resolve the problem.

 

Privacy & Safety

Information I Collect

To fulfill your order, you must provide me with certain information (which you provide at the checkout stage), such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a personalised card, for example), if you contact me directly.

• Your name and address are used to allow me to send your order to you.

 

• I cannot view your payment information.

 

• Your name and postal address are stored on my website account and in my Yahoo Mail account in a transaction email. Part of your postal address will also be stored on a certificate of posting.

 

• Transaction e-mails and certificates of posting will be kept for 90 days.

 

• Your information may be shared with Royal Mail should I need to chase up or claim for a missing or delayed parcel.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support.

 

•  if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

 

• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Royal Mail: They will have access to your name, full address and phone number (if provided) to allow them to fulfill their services.

 

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


How to Contact Me

For purposes of EU data protection law, I, Nicole Charleston, am the data controller of your personal information. If you have any questions or concerns, you may contact me at 

Alternately, you may write to me at:

Nicole Charleston
14 Penwith Close

TR26 2HU

To view Shopify's Privacy Policy, please click here: https://www.shopify.com/legal/privacy
To view Yahoo Mails Privacy Policy, please click here: 
To view Royal Mails Privacy Policy, please click here: 

To view Paypal's Privacy Policy, please click here: 

To view Stripe's Privacy Policy, please click here: 

Payment Methods

- Credit / Debit Cards
- PAYPAL